Orders can be cancelled free of charge any time before they ship. If your order has not arrived within the guaranteed delivery window (45 days from shipment), you may request a refund or reshipment up to 15 days after that window expires.
You’re eligible for a refund or reshipment if: your order did not arrive within the guaranteed delivery window, you received the wrong item, or an item arrived damaged or defective. If you simply no longer want an item you’ve received, you may request a refund, but the item must be unused and you are responsible for return shipping.
Contact us via our Contact page with your order number and the reason for your return. We’ll confirm eligibility and walk you through the next steps before you send anything back.
Once your return is approved, your refund is issued to your original payment method within 14 days.
If you’re returning an item because you changed your mind, you cover the return shipping cost. If you received a damaged, defective, or incorrect item, we’ll cover the cost of making it right.
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and a photo of the item. We’ll arrange a replacement or a full refund at no extra cost to you.
We’re not able to offer a refund when an order didn’t arrive due to an incorrect shipping address provided at checkout, or due to exceptional circumstances outside our control (e.g. customs holds, natural disasters).
Contact us via our Contact page to start a return.
