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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I used it for my spitz, hid some food in there, got an hour and a half of peace and quiet while he was busy getting the food, I recommend it.
The balls seem to be made of durable material. The delivery was very fast. The 5cm diameter ones are for small breed dogs; for medium and larger breeds, consider a larger size of balls.
The pup enjoys 😊
The dog really liked it, it was definitely my mistake, but the ball is too small. But it's perfect for a small puppy. (I mean a five-centimeter ball)!
Fast delivery The ball is big. It seems to be for large dogs.
Good size for a cat or small dog.
This is the second one I've bought for my dog. It's a way to keep her entertained and make her think about how to get the food.
The package has arrived. The ball is bright and beautiful, and useful for dry food.
The ball is small but good. The dog likes playing with it. The rubber is soft, making it easy to open and put in treats.
My puppy loved it, played a lot with the ball and ate almost everything right away...
I haven't tried it yet but it feels like good material although it's a bit smaller than I expected.
It arrived super fast and was well packaged. I found it small, I didn't notice the size part, but since it's for a Chihuahua, it won't be a problem.
The package arrived in 13 days. This is my second order, the balls are great. However, one dog plays with them, while the other tries to eat them. The 7 cm size is suitable for small dogs; this time I made a mistake and got the 5 cm size. I will update the review after comparison.
Arrived in time in perfect condition. If you want, you could put small treats in to it.
Arrived quickly in 11 days ❤️ to Ukraine, I'm surprised my puppy really likes it, 4 months old Yorkshire Terrier. It's true she's been missing this toy for a long time 😅 but my dog is very happy with this purchase, surprised 👍🏻
When the dog is left home alone When going out, insert the feed to create a nosework exercise. If you check the CCTV after going out, I'm so distracted that I don't even remember how long I've been eating for, maybe 20 to 30 minutes. Highly satisfactory product
My puppy loves his new chew toy! I haven't even had to put treats in it to make him play with it yet. But i love that's there's that option. Would totally recommend these!
It does its job and looks just like the photo. They have fun for a good while and get tired thanks to this type of toy. Plus, adding a little coconut oil (cold-pressed and for domestic use) helps clean their teeth.
The ball is quite flexible and soft. A 3.5-month-old Maltese puppy happily retrieves food from it.
Fast delivery and well packed. super cute and a very cute colour. soft and sturdy. my dog was soo happy, she absolutely love balls and she took it and started to chew, kiss and love them! thank you, store and seller! mine and pennys warmest recommendations!