SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Veziora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
50 cm basket perfect for my puppy received quickly very pretty color
I am super satisfied, delivery time correct max two weeks, I let it rest for 48 hours as indicated, it is already well inflated, the colors are identical to the description.
Excellent purchase, my pet loved it as soon as I put it on. They loved it.
I really like the Kangju pick.
It arrived in very good condition and my dog loved it; it's easy to wash and doesn't shed lint.
Just like in the picture... it's super soft and well padded... my little cat liked it, I will buy again!
I liked it, however it sheds a lot of hair, doesn't have much filling, and the cover cannot be removed for washing.
Good quality, now we have to wait 48 hours for it to take its final shape, my cats are going to love it.
Nicee bed, my dog loves it
Looks lovely and my dog loves it! I got the 80 cm for my 5 kg shih-tzu and he loved it. It is very big.
very cute but prefers the old one 🤣 Arrived very quickly
It's the size I ordered, perfect for my small dog.
Great, thank you!!!!
Size 90 is perfect for my 28kg retriever 🥰
It is a comfortable, spacious bed for small breeds, has no unpleasant odor, and comes very soft. I put another one underneath so that it's not directly on the floor.
very good
Just as described, the dogs have loved it.
Perfect, this is the second one I'm buying. My dog loves it, I took a size up and it's perfect.
Very satisfied with the price and quality, it fit my dachshund perfectly 🌭
It's a good value for money. It's too big for a 6kg Bichon, so keep that in mind.
Good warm bed for my cat.
excellent 👌
Very satisfied with this product, received in good condition! See photos.
Perfect for my little dog. I let it take its shape and then I give it to my Yorkshire Terrier 4.4kg.
perfect and super padded 60 cm
The bed is huge! My dog is very happy
very beautiful cushion. quickly regains its thickness. very soft
Very good parcel delivery service, very attentive and helpful. The product comes well packaged. The bed is nice and the size is perfect for my chihuahua. Since I received the package, she has been very excited. I highly recommend it.
Molly loves her new bed. Her old bed is worn out, and she's ready for a new one to snuggle into.
Great soft cat bed!
Very small this is a picture of a 2 month old puppy. so you can see how small it is
It's beautiful ♥️ my dogs love it, the 70 cm one is perfect for them, they are small size, like Maltese dogs, and I like it because they can stretch out without any problems. I have 4 beds.